FAQs
Q: How often do you list new items?
A: We list new items on Wednesday nights at 9:00 pm EST, and Saturday mornings at 9:00 am EST. You definitely want to subscribe to our early text or email notifications. Please click on the Subscribe button on our shop page, and fill out the form. Or text the word EARLY to 833-455-4402. This will get you early notification by 1 hour to the new listings, things can sell rather fast!
Q: Do you ship?
A: Yes! We provide "door to door" delivery services to all of the lower 48 states. Additional fees may apply if a ferry or other charges are required to deliver your item (Nantucket, Martha's Vineyard, etc.). We ship out to different parts of the country almost every week! Please view our Shipping page for additional information.
Q: How much is the price for shipping?
A: Shipping is generally $345-$385 for a single item (i.e. a chest of drawers). Larger pieces will be more. Additional items on the same order will cost $200-$225 each piece. Shipping is calculated at checkout before purchase. Please view our Shipping page for additional information.
Q: Do you offer a local "pick up" option?
A: Yes, we love local pickups! "Local pick-up" is a radio button option at checkout. If you would like to pick up your item, we are available by appointment only.
Q: Do you offer discounts (multiple items, Trade, etc.)?
A: No, we do not offer discounts.
Q: How long does shipping take?
A: Shipping times vary, however we work to get your item delivered within 6-8 weeks. We are often able to ship sooner, but certain areas - West Coast, Remote Locations - you know who you are! - may take longer. However rest assured, nothing makes us happier than seeing a piece of furniture on its way to our customer!
Q: Can you put a hold on an item until I decide to buy it?
A: We cannot hold items from being sold.
Q: Where are you located?
A: We are located just north of Detroit, Michigan in a city called Oak Park.
Q: Do you have a shop?
A: Not yet! We are only set-up for online shopping at the moment. We know this can be disappointing, but we work very hard to show loads of pictures of each item and honestly describe the defects and issues with each piece.
Q: Do you allow returns?
A: We do not. Please make sure the piece will fit in your space prior to purchase, and that you have gotten all necessary approvals from your spouse, significant other, or pet! We know you will be happy with the piece when you get it!
Q: What if I have an issue with delivery or there is a problem?
A: Please contact us immediately! We will work to resolve any issue you might have - we believe a happy customer is the key to our business growing! Poor reviews ruin our day, especially when we haven't been given a chance to make things right! Good reviews make our hearts sing!
Q: Do you source items directly outside of your twice weekly releases?
A: We wish we were big enough to do this! - but we aren't. Our entire team is focused on our twice weekly releases, so sourcing directly to customers just isn't possible!